Gambling is entertainment, not a solution to financial problems. ml138 provides tools, resources, and support to help you stay in control and gamble responsibly.
ml138 operates on a fundamental principle: gambling should be an enjoyable form of entertainment, never a financial strategy or a response to stress. We understand that for the vast majority of our users, betting on sports, playing live casino games, or spinning slots is a recreational activity engaged in with full awareness of the risks. However, we also recognise that a small percentage of players may develop problematic gambling behaviours that negatively impact their financial stability, personal relationships, and mental health.
Responsible gaming is not a marketing tagline at ml138 — it is a regulatory obligation and a moral imperative. We have built a comprehensive suite of tools and policies designed to help every player maintain control over their gambling activity. These tools are available to all registered users and can be activated at any time, without penalty or judgment. Our commitment extends beyond compliance: we actively monitor for patterns of problematic behaviour and will proactively reach out to users who may benefit from additional support.
This page outlines the specific tools available to you, the warning signs of problem gambling, and the steps you should take if you feel that gambling is becoming a problem for you or someone you know. If you ever feel that your gambling is no longer under your control, we urge you to contact our support team immediately at [email protected]. Our staff are trained to handle these conversations with discretion and empathy, and will help you access the appropriate resources.
If you or someone you know is struggling with problem gambling, reach out immediately:
ml138 provides six core responsible gaming tools, all accessible directly from your Account dashboard. These tools are free to use and can be activated or modified at any time.
Set daily, weekly, or monthly deposit limits to control how much you can deposit into your Account. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.
Cap the total amount you can wager per day, week, or month across all games and markets. This prevents you from chasing losses during a losing streak.
Set a maximum loss threshold per day, week, or month. Once you reach this limit, you will be prevented from placing further bets until the period resets.
Set session time limits (e.g., 1 hour, 2 hours, 4 hours) that automatically log you out after the specified duration. Prevents marathon gambling sessions.
Temporarily suspend your Account for 24 hours, 7 days, 14 days, or 30 days. During this time, you cannot log in, deposit, or place bets. Your Account is automatically reactivated after the period ends.
Permanently close your Account for a minimum of 6 months or indefinitely. Self-exclusion cannot be reversed during the exclusion period. See the form below to request self-exclusion.
Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioural disorder characterised by an inability to control gambling activity despite negative consequences. It can affect anyone, regardless of age, income, or education level. Early recognition of warning signs is critical to preventing the disorder from escalating.
If you or someone you know is exhibiting multiple warning signs from the list below, it is time to seek help. Problem gambling is a progressive condition — it rarely improves on its own and typically worsens over time without intervention.
If you answered "yes" to three or more of these questions, you may be developing or already have a gambling problem. We strongly encourage you to contact ml138 support at [email protected] to discuss self-exclusion or other protective measures.
Self-exclusion is a permanent account closure tool for players who recognise that they cannot control their gambling. Once you self-exclude, your Account will be locked for a minimum of 6 months and you will not be able to create a new Account during the exclusion period.
To request self-exclusion, please fill out the form below or email our support team at [email protected] with the subject line "Self-Exclusion Request".
Important: Self-exclusion cannot be reversed during the exclusion period. Your Account will be permanently closed and you will not be able to log in, deposit, or place bets. Any remaining balance will be returned to your nominated bank account within 7 business days.
After submitting this request, our support team will contact you via email within 24 hours to confirm your self-exclusion and process the Account closure. If you need immediate assistance, contact us via live chat or email at [email protected].
Even if you do not have a gambling problem, following these best practices will help you maintain control and ensure that gambling remains an enjoyable recreational activity.
Visit our FAQ for common questions about deposit limits, self-exclusion, and account management. If you need immediate support, contact us directly at [email protected].